Customer Service

Contact Us

There are many ways to reach us here at Septic Solutions, Inc. Our customer service representatives are available to answer your questions Monday through Friday from 8:00 am to 4:30 pm CST. You may call or email at other times and we will get back to you as soon as we return to the office.

SUPPLY CHAIN ISSUES, CARRIER DELAYS, AND DELIVERY IMPACTS:

The global supply chain has experienced extreme challenges over the last several months leading to shipping delays worldwide. Septic Solutions continues to focus on maintaining a large inventory so that we are able to fulfill your orders as quickly as possible. We are doing our best to manage extremely long lead times from the manufacturing sector in order to continue to ship product from our warehouse the same day the order is placed.

Due to supply shortages from a few manufacturers, certain products have longer than normal lead times to arrive in our inventory. We keep the stock information on our website updated daily, and any products that are temporarily out of stock are noted on the product page. If the item is marked "In Stock", then the item is available to ship immediately. If the item is marked "Out of Stock - More On The Way", please check the dates given on that specific product page of when we expect our inventory to be replenished.

To ensure you have what you need when you need it, we suggest that you order earlier than normal, especially when it comes to critical supplies.

Our delivery service providers (FedEx and USPS) continue to operate, but due to the high volume of shipments going through their networks, some packages may be delayed by 1-2 business days. Most of our orders continue to be delivered within 1-4 business days from when the order is placed.

CONTACT US BY PHONE:

We are always here to help! Call us to place an order or for questions, advice, and support! Our customer service representatives are available from 8:00 am to 4:30 pm CST at the following numbers:

TOLL FREE: 1-877-925-5132

LOCAL NUMBER: 217-925-5992

FAX: 217-925-5375